Privacy
policy.

This Privacy Policy describes how Waypoint True, Inc., a Wyoming corporation (“Waypoint True,” “we,” “us,” or “our”) collects, uses, and protects information across all of our websites, products, and services — including waypointtrue.com, Verity (our Hours-of-Service compliance-auditing platform at verityhos.com), and any other current or future Waypoint True product or service (collectively, the “Services”). The short version: we use the data you share with us to run and improve our own products. We do not sell it.

01 Information we collect

We collect the following categories of information:

• Information you provide directly — name, email address, company name, phone number, and the contents of messages you send us through contact forms or other channels; account registration details; and billing information when you purchase paid Services.
• Customer Data you submit to the Services — files and records uploaded to or connected with Verity or other Services, such as ELD exports, records of duty status, driver logs, and supporting documents. These records may include personal information about drivers and other personnel, such as names, license or employee identifiers, locations, and duty timelines.
• Usage and device information — log data collected automatically when you use the Services, such as IP address, browser and device type, pages viewed, features used, timestamps, and error and performance data, collected via cookies and similar technologies.

02 How we use information

We use the information we collect to:

• provide, operate, maintain, secure, and support the Services, including processing Customer Data to generate compliance findings for your review;
• develop, test, train, tune, and improve our products, services, models, parsers, and algorithms, and build new Waypoint True products and features — this is the core of how our software gets better, and it is limited to our own products;
• create de-identified and aggregated data (for example, error-pattern statistics across ELD vendors), which no longer identifies you or any individual and which we may use for any lawful business purpose;
• respond to your inquiries, provide customer support, and send service and account communications, and — where permitted — information about Waypoint True products we think are relevant to you (you can opt out of marketing messages at any time);
• detect, prevent, and investigate fraud, abuse, and security incidents; and
• comply with legal obligations and enforce our agreements.

03 We do not sell your data

04 When we share information

We share information only in these limited circumstances:

• Service providers — vendors that perform services on our behalf, such as cloud hosting, email delivery, payment processing, and analytics. They may process information only as needed to provide their services to us and are bound by confidentiality obligations.
• Within your organization — Customer Data and findings are visible to the authorized users on your account, as directed by you.
• Legal requirements — when required by law, subpoena, or legal process, or to protect the rights, safety, or property of Waypoint True, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case this Policy’s commitments continue to apply to previously collected information.

05 Data processed for our customers

When a carrier or other business customer submits records containing personal information about its drivers or personnel, Waypoint True processes that information on the customer’s behalf and at its direction. The customer is responsible for providing any required notices to, and obtaining any required consents from, the individuals whose information appears in those records. If you are a driver with questions about records your carrier submitted, please contact your carrier first; we will support their response.

06 Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data associated with a closed account is deleted or de-identified in the ordinary course, subject to legal retention requirements and routine backup cycles. De-identified and aggregated data may be retained indefinitely.

07 Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, and alteration — including encryption in transit, access controls, and least-privilege practices. No system is perfectly secure, and we cannot guarantee absolute security; please use strong, unique credentials for your account.

08 Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You may also opt out of marketing communications at any time via the unsubscribe link in our emails. To exercise any of these rights, contact us through waypointtrue.com/contact; we will verify your request and respond as required by applicable law. We do not discriminate against you for exercising your rights.

09 Cookies

We use cookies and similar technologies that are necessary to operate the Services (such as authentication and security) and to understand how the Services are used so we can improve them. You can control cookies through your browser settings; disabling necessary cookies may affect functionality.

10 Children

The Services are business tools intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

11 Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy on this page and update the “Last updated” date, and where appropriate provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

12 Contact

Questions or requests about privacy? Reach us through the contact form at waypointtrue.com/contact — we reply within one business day.